Shipping policy

We aim to get your purchase to you as fast as possible, and our aim is to ship goods on the same day, or next business day after we receive your order, using the fastest and most reliable couriers in New Zealand. Of course, it may not always be possible to process your order on the same day, so please allow 1-2 business days for processing. If we encounter any delays, we will let you know via email.

To  maximize efficiency, Autotrailer ships all products in their original packaging straight from our warehouse, or directly from our suppliers and manufacturers. Orders may be shipped in part or in full, and different courier companies may be used for different parts of your order. Please allow 2-5 business days for delivery.  Please advise your phone number at checkout so we can get in touch with you if there is any problem. If you should receive a product that has been damaged while in transit please contact us immediately.

Please make sure someone will be available to receive your order, otherwise, your package may be diverted to a local shipping depot. We recommend all deliveries are sent to a business address to insure delivery is successful.  We are unable to ship to PO Boxes unfortunately.

There may be times when the product you have ordered turns out to be out-of-stock with us or our suppliers. We will contact you to arrange a refund or alternate product if an item you have ordered is out-of-stock, or unavailable for immediate shipment. You may cancel your order at any time prior to shipping.

International Orders: Apologies at the moment we don't ship internationally.

New Zealand wide Shipping Rates

We offer Free Shipping on orders over $299.99 (including GST)

For orders less than $299.99 we offer flat rate shipping rates to the North Island & South Island. Shipping charges for your order will be calculated and displayed at checkout.

Shipping option	Estimated delivery time	Price
North Island Wide	2-3 business days	$12.00
South Island Wide	3 -5 business days	$18.00
Nationwide Free Shipping (orders over $299.99)	2 -5 business days